• You may request a refund for items purchased directly from ibiyaya-usa.com within 30 days of the purchase date. To qualify:

  • Items must be unused, in original packaging, and in resalable condition.

  • Refunds are not available for products showing signs of use or wear.

If your item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. We may request photos or videos to verify the issue. Once approved:

• We will cover the return shipping cost.

• You may choose a full refund or replacement.

If you return an item due to a change of mind, incorrect size, or color:

• You are responsible for return shipping.

• The item must be unused and in its original packaging.

Once your return is received and inspected:

• Refunds are issued within 5 business days.

• Refunds are made to the original payment method.

• Original shipping costs are non-refundable.

Contact our customer service team at pet@ibiyaya-usa.com within the 30-day window. Include:

• Your order number

• Reason for return

• Supporting photos or videos (if applicable)